The Fifth Star

Google review management · Melbourne

More Google reviews. Every review answered.

We help local Melbourne businesses ask their customers for reviews, reply to the reviews they get, and see how they stack up against competitors nearby.

Get in touch

What we do

  • Review requests

    After a job or visit, your customers get a friendly, well-timed message by email or text asking them to share their experience on Google.

  • Review replies

    Every Google review gets a thoughtful reply, drafted with the help of AI and approved by a real person before it is posted.

  • Competitor analysis

    A clear report on how your reviews compare with similar businesses nearby, so you know where you stand.

How it works

  1. We connect.

    You share a list of recent customers and give us access to manage your Google reviews.

  2. We reach out and reply.

    Customers are invited to leave a review, and we respond to the reviews that come in.

  3. You see the results.

    You get regular updates on your rating, your reply rate and how you compare.

Customers are only contacted because they have dealt with your business, messages are sent on your behalf and with your knowledge, and every message includes a way to opt out.

Who it’s for

The Fifth Star works with local Melbourne businesses that rely on their Google rating to win new customers, such as trades and home services, auto repair and beauty and personal care.

About

The Fifth Star is a Melbourne-based business focused on one thing: helping local businesses build a strong, honest reputation on Google. It is run by its three founders, Hudson Bianchi, Jagraj Pandher and Lucas Sedlacek.

Get in touch

Email us at admin@thefifthstar.com.au and we’ll get back to you.

Serving businesses across Melbourne, Victoria.